Privacy Policy
Last updated: November 11, 2026
Who we are
Fawef is the trade name of Manuel Enrique Aguirre Ruiz, located at Calle Cuauhtémoc 600, interior Altos, Col. Coapinole, 48290 Puerto Vallarta, Jalisco, Mexico. Questions about this policy: contact@fawef.com.
What we collect
When you fill out our contact form, email us or message us on WhatsApp, we collect:
- Contact details: name, email, phone or WhatsApp number, and country.
- Business details: your business name, website or social links, and anything you choose to share in your message.
- If you hire us: billing details needed to invoice you. Payments are processed by our payment providers; we don't store card numbers.
When you use our contact form, we also:
- Keep a copy of your message on our server, so it isn't lost if an email fails.
- Store an encrypted fingerprint of your IP address (not the address itself) to protect the form from spam. It can't be turned back into your IP. It's cleared from our spam counter after one hour and kept with your message for as long as we keep the message.
- Log blocked submissions: if our spam filter stops a message, we record only the date, the reason and part of that fingerprint, with none of the message content. This log keeps the latest 1,000 entries at most.
This site doesn't use tracking cookies or analytics tools. We don't load any third-party services while you browse: fonts, images and code are served from our own server. Like any web server, our hosting provider's server may keep technical access logs (such as IP address and page visited) for security.
How we use it
- To reply to your inquiry and send you a proposal.
- To deliver the services you hire us for and communicate during your project.
- To invoice, collect payment and meet legal obligations.
- To send you occasional updates, only if you agree. You can opt out anytime.
- To feature your project or review on our site, only with your written permission.
How we share it
We don't sell your personal information, and we don't share it for targeted advertising. We share it only with service providers that help us operate, such as our web host and email provider (Hostinger), messaging (WhatsApp, by Meta) and payment processors (Stripe, PayPal and Mercado Pago). Bank transfers in Mexico (SPEI) go through the banks involved. Some providers may process data outside the United States, including in Mexico. We may also disclose information when required by law.
How long we keep it
If you contact us and don't become a client, we keep your inquiry (including the copy of your form message) for 12 months and then delete it. We keep client records for as long as needed for the project and for legal or tax purposes.
Your choices and rights
You can ask us to access, correct or delete your personal information, or stop contacting you, by emailing contact@fawef.com. Depending on where you live, including California, you may have additional rights under state law. We won't treat you differently for exercising them.
We'll reply within 20 days of receiving your request and, if it's approved, act on it within 15 days after that. Mexican law allows each of these periods to be extended once, by the same length, when circumstances justify it. Because Fawef is based in Mexico, you can also contact Mexico's data protection authority, the Secretaría Anticorrupción y Buen Gobierno (Ministry of Anti-Corruption and Good Governance).
Do Not Track
Our site doesn't track you across other websites, so it doesn't change its behavior in response to Do Not Track signals.
Children
Our services are for businesses. We don't knowingly collect information from children under 13.
Security
We use reasonable measures to protect your information, including encrypted connections (HTTPS). No method is 100% secure.
Changes
If we update this policy, we'll post the new version here with its date.